These Terms & Conditions govern your use of the ARVEN Gallery website. By accessing and browsing this website, you agree to comply with these terms.
 
 
1. Company Details
 

ARVEN Gallery is an Australian-based business, registered under ABN 12 345 678 901.

Business address: 27A Leeward Tce, Tweed Heads, NSW 2485, Australia.

Email: contact@arvengallery.com.au

 
 
2. Products
 

ARVEN Gallery presents a curated collection of handmade Moroccan rugs.

Due to the nature of artisanal craftsmanship, each rug is unique and may feature slight variations in size, colour or texture. These are not considered defects but part of the authenticity of each piece.

 

All details, descriptions and images provided on the website are for informational purposes only and are intended to assist in your selection. They do not constitute a binding offer to sell.

 
 
3. Purchase Enquiries
 

The ARVEN Gallery website does not facilitate direct online purchases.

To proceed with an order, you must contact us to confirm product availability, discuss details, and arrange delivery.

Once all details are agreed upon, an invoice will be issued with payment instructions.

 
 
4. Payment
 

Payments are processed securely following direct agreement with ARVEN Gallery.

Accepted payment methods will be confirmed during the ordering process.

No payment details are collected or stored through the ARVEN Gallery website.

 
 
5. Shipping
 

We arrange delivery exclusively within Australia through trusted courier partners.

Shipping times and costs will be confirmed individually for each order.

ARVEN Gallery retains responsibility for the goods until they are delivered to your nominated address.

 

If your parcel arrives damaged, please notify the courier immediately and contact us as soon as possible so we can assist with a resolution.

 
 
6. Intellectual Property
 

All content on this website, including but not limited to logos, product descriptions, images, designs, and layout, is the property of ARVEN Gallery or used with appropriate permission.

No content may be copied, reproduced, distributed or used in any form without written permission from ARVEN Gallery.

 
 
7. Limitation of Liability
 

ARVEN Gallery strives to ensure all product information is accurate and up to date. However, we do not guarantee that descriptions or images are error-free. Minor discrepancies in colour or dimensions may occur due to handmade production and screen differences.

 

We are not liable for indirect or consequential damages related to the use of our website or products, to the extent permitted by Australian law.

 

In the event of force majeure (e.g. natural disasters, strikes, pandemics), ARVEN Gallery will not be held responsible for delays or failure to perform obligations.

 
 
8. Privacy & Personal Information
 

We take your privacy seriously. We only collect and use personal information necessary to respond to enquiries and provide customer support.

Full details on how your data is handled can be found in our Privacy Policy.

 
 
9. Cookies
 

We use cookies to enhance your browsing experience and ensure the proper functioning of our site.

Essential cookies are required for site operations (e.g. saving preferences).

Optional cookies, such as analytics tools, help us understand user behaviour and improve our services.

 

On your first visit, you will be prompted to accept or decline optional cookies. You may also manage your cookie preferences through your browser settings at any time.

 
 
10. Governing Law
 

These Terms & Conditions are governed by the laws of New South Wales, Australia.

In the event of a dispute, both parties agree to seek a resolution in good faith. If unresolved, the matter will be subject to the jurisdiction of the courts of New South Wales.