ARVEN Gallery respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

 

 

1. What We Collect

 

We only collect personal information that is reasonably necessary to respond to your enquiries, provide product details, and arrange potential purchases. This may include your first and last name, email address, phone number, and, where relevant, delivery address. We may also collect the content of your messages and any information you provide voluntarily, such as rug preferences, style requests, or size specifications. Basic browsing data, including pages visited, browser type, session duration, and IP address, may be collected via cookies or similar technologies. We do not collect or store payment details on this website.

 

 

2. How We Use Your Information

 

Your personal information is used solely for legitimate and lawful purposes, such as responding to your enquiries, providing information about our rugs, arranging deliveries if you choose to proceed with a purchase, contacting you about your request, and sending you updates or newsletters if you have given your consent. We may also use aggregated, non-identifiable data to improve our website and services.

 

 

3. Sharing Your Information

 

We do not sell or rent your personal information. It is only shared when necessary to fulfil the purposes described above. For example, we may provide delivery partners with your address to arrange shipment, or grant trusted service providers limited access to maintain our website, manage emails, or perform analytics. In rare cases, we may be required to share information to comply with legal obligations. Some service providers may process data overseas, and in such cases, we ensure they meet Australian privacy standards.

 

 

4. Data Retention

 

We retain your personal information only for as long as necessary. Enquiries are generally kept for up to twelve months, while records related to completed purchases may be retained for up to seven years to comply with legal and tax requirements. Marketing subscription details are kept until you unsubscribe, after which your email address may be retained in a suppression list to avoid future contact. Cookies and analytics data are stored for up to thirteen months depending on the type. Once the information is no longer required, it is securely deleted or anonymised.

 

 

5. Data Security

 

We use secure SSL encryption on our website, store data on protected servers with firewall protection, restrict access to authorised personnel only, and regularly maintain and update our systems. While we take all reasonable precautions, no system is entirely secure. If a data breach affecting your personal information occurs, we will notify you as required by law.

 

 

6. Cookies & Tracking Technologies

 

Our website uses cookies and similar technologies to ensure proper site functionality, enhance your browsing experience, and analyse visitor behaviour. On your first visit, you can choose to accept or reject non-essential cookies. Essential cookies cannot be disabled. Analytics cookies are only used with your consent and expire after a maximum of thirteen months.

 

 

7. Your Rights

 

Under Australian privacy law, you have the right to request access to the personal information we hold about you, correct any inaccuracies, request deletion where legally permissible, and withdraw your consent to marketing communications at any time. If you believe your privacy rights have been breached, you may contact the Office of the Australian Information Commissioner, although we encourage you to contact us first so we can resolve any issue directly. To exercise these rights, please email contact@arvengallery.com.au.

 

 

8. Changes to This Policy

 

We may update this policy to reflect changes in our practices or applicable laws. The latest version will always be available on this page.

 

Last updated: 12 August 2025

 

 

9. Contact

 

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at contact@arvengallery.com.au.